Agreement Between Root 8 Tech & Customer

This agreement consists of 3 sections:

The General section which is applicable to all clients and visitors.

The Subdomain Administration's Terms & Conditions, applicable for .root8tech.com subdomains.

The Contract for Root 8 Gym Software Systems.

A copy of The Warranty for all Root 8 Tech subdomains.

General Terms of Service

1. Account Setup

We will set up your account after we have received payment and we and/or our payment partner(s). It is your responsibility to provide a correct email address and data. In case of online payments through gateway your account will be instantly activated. In all cases an email notification will be sent out to the registered email. Make sure to check your junk folder and whitelist our emails incase they land there.

2. Content

No services provided by Root 8 Tech may be used for unlawful or unacceptable purposes. Examples of unacceptable material, include but are not limited to: Websites offending the law of United Arab Emirates (directly or indirectly) pirated software, hate sites, racism, hack programs and archives, any type of indecency, trade secrets, copyrighted materials illegal content, substances, etc. Please refer to the UAE's cybercrime law articles. Click here.

3. Late Payment Policy

We reserve the right to require changes or disable as necessary any site, account, database, or other component that does not comply with this policy, at its sole discretion. We also reserves the right to make any such modifications in an emergency at our sole discretion.

3.1 Delay:

It is the responsibility of the account holder to prevent any delay in payment. If an account has been terminated and the client has compromised our services the account will be immediately terminated with no fees refunded and/or legal actions taken.

4. Payments & Subscriptions

You agree to supply appropriate payment for the services received from us, in advance of the time period during which such services are provided. You agree that until and unless you notify Root 8 Tech of your desire to cancel any or all services received, those services will be billed on a recurring basis. All services including renewals are set to auto-renew unless you turn off this feature in your client area. Root 8 Tech provides you 24/7/365 access to your client area/my account that allows you to manage your orders and billing, disable auto-renewals, cancel services, upgrade/downgrade products and modify package add-ons.

4.1 Payment methods:

Root 8 Tech accepts the following payment methods: Online credit card payment (Visa, Mastercard), Apple Pay, Google Pay, Bank Transfer (cash deposit/cheque deposit for UAE clients). We will not trade with or provide any services to OFAC and sanctioned countries.

Root 8 Tech reserves the right to request additional documentation to prove the account/payment method ownership. Such documents can include a valid government issued ID such as an Emirates ID, Passport, etc. We do so to prevent and protect our systems from being used for fraud and illegal purposes.

We will process such documents in accordance with our privacy policy and they will be stored for a short period of time on our systems until we delete them. We will never share your personal data with any 3rd parties unless required by law.

Root 8 Tech does not store any credit card information on its servers. We only store a "token" that is linked to your card which in terms is stored in a secure and encrypted vault that is provided by the payment gateway partner.

4.2 Renewals & suspensions:

You will receive email reminders before the end of the billing cycle as a reminder about an upcoming renewal of your services.

Our system sends multiple reminders on your registered email. It is your responsibility to monitor these emails. If an invoice is unpaid by reaching the expiry date, it will automatically suspend the service associated with the invoice. If the service remains unpaid for another 7 days (hosting/servers) they will be terminated and all data including backups removed and for up to 30 days (for most subdomains) until they are deleted from the registry and become available for registration to anyone again. It is your sole responsibility to renew, pay and/or cancel the services purchased from Root 8 Tech. We provide you a 24/7/365 access to manage your billing/online payments online from any location or device.

5. Backups and Data Loss

We perform data backups on frequent basis. However, we are not responsible for damaged backups, missing files, database and file corruptions during the backup/restore process.

5.2 Customer's responsibility:

We advise our customers to enable a professional backup service that can be ordered as an add-on.

6. Cancellations, Refunds & Money Back Guarantee (MBG)

We reserve the right to cancel the account at any time if it was found to violate any of our terms of services. A client may cancel his/her account anytime, but a refund can be only obtained in the first 14 days of the service subscription. No refund can be obtained for the circumstance of a contract. The MBG is only applicable to products and services with an advertised money back policy. However due to the nature of some products/services such as add-ons, subdomain services, web design, software design, data entry services, marketing services; no refunds are applicable unless a special approval has been issued.

6.1 Payment Delays:

Root 8 Tech does not offer a credit facility unless pre-arranged by a client towards any of our services. We cannot "hold" or "stretch" time for overdue services as the whole billing process might be automated and applies to all clients to offer a fair and transparent service. Should a cheque payment been arranged and resulted failed to clearing, we have all the right to impose a bounce cheque fee amounting to 1000 AED per cheque. We are not in position to accept such requests.

7. (14 Days) Money back Guarantee

A full refund can be obtained on the purchase price of the product or service in question for up to 14 days after the initial purchase. Once this 14 day period has passed no refunds can be obtained. Also no refunds can be obtained for subdomain services, add-ons, web design, software design, data entry services, and marketing services.

All refunds are given on request, with no questions asked.

Refund can be obtained by contacting our billing department. They will be processed in 5 working days and sent to the original payment method.

8. Price & Package Changes

We reserve the right to change the prices listed on our site. Additionally we reserve the right to increase or decrease the amount of resources given to plans at any time. Current clients will not be affected until the next billing cycle. This is necessary as technology evolves all the time and new services/add-ons and offerings become available which are packaged into new plans and offered on our website.

9. Communication & Support

As a customer, your email address will be automatically added to our service mailing list. Only service announcement, updates information & greetings will be sent.

Customers agree to use our standard technical support channels for all queries. To request support for any time you need to login to “my account” and submit a support ticket. This will generate a unique ticket # and a confirmation will be sent to your email. Business clients who have opted for advanced support will have a secondary support channel assigned to them and this will be described in the agreement. Root 8 Tech does not offer phone support or support via chat (live chat, whatsapp, telegram, etc) unless this is an extra add-on that you have purchased from Root 8 Tech. Customer is responsible to check the email address account provided during sign up for our service emails, invoices, suspensions and renewals. We are not responsible for undelivered emails or emails trapped in spam boxes.

Root 8 Tech will only accept requests for support, billing & others when sent via the support ticket system or via the registered email address. Any request sent from any other address will be rejected and will not be counted towards our service level agreements.

10. Indemnification

Customer agrees that it shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against us, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless any liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with us; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from Root 8 Tech's solutions and services.

11. Disclaimer

We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaim any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by us and our employees.

12. Changes to the Terms of Service

We reserve the right to revise these policies at any time without notice. Last update of these terms: 08/03/2022. These terms of services are governed by the laws of the United Arab Emirates. Root 8 Tech is a UAE registered company.

Subdomain Administration’s Terms & Conditions

1. Root 8 Gym Software Systems

The Root 8 Tech agrees to act as an agent in regards to the Root 8 Gym Software Systems for the sole purpose, but only to the extent necessary, to enable the customer to receive the benefit of it, such as training and education conferred to he/she under this Registrant Agreement.

2. Registration of Subdomains

The Root 8 Gym Software Systems and the Customer do not have any proprietary right arising from: Registered Name; or the entry of a Subdomain Name in the Database. All personal information pertaining to the Registrant is held by the company.

3. Registrant Information

The Registrant grants to the right to disclose to the subdomain, all information which is reasonably required by the Root 8 Tech Registry in order to Register the Subdomain Name in the Registry; and the Root 8 Tech Registry, the right to publicly disclose to third parties, all information relating to the Registered Subdomain Name to enable the Root 8 Tech Registry to maintain a public service, provided that such disclosure is consistent with all relevant company Policies.

4. Registrant’s obligations

Throughout the Term of the Registrant Agreement, the Registrant must comply with the Root 8 Tech Policies.

The Registrant must not, directly or indirectly, through Registration or use of its Subdomain Name or otherwise:

4.1 Register a Subdomain Name

For the purpose of diverting trade from another business or web site;

4.2 Deliberately Register

Misspellings of another entity's company or brand name in order to trade on the reputation of another entity's goodwill.

5. Liability

The Registrant shall not pursue any claim against Root 8 Tech for anything arising out of this Agreement or related to the Subdomain Name the subject of this agreement, and Root 8 Tech is not liable for any direct, indirect, special, punitive, exemplary or consequential damages, including but not limited to damages resulting from loss of use, lost profits, lost business revenue or third party damages.

5.2 The Registrant Agrees

Root 8 Tech is not responsible for the use of any Subdomain Name in the Registry database and that Root 8 Tech is not responsible in any way for any conflict or dispute with or any actual or threatened claim against a Registrant, including one relating to a registered or unregistered trademark, a corporate, business or other trade name, rights relating to a name or other identifying indicia or of an individual or other intellectual property rights of a third party or relating to the defamation or unlawful discrimination with respect to any other person.

5.3 Disclaimer

Notwithstanding any other provision of this Agreement and to the fullest extent permitted by law, Root 8 Tech will not be liable to the Registrant for consequential, indirect or special losses or damages of any kind (including, without limitation, loss of profit, loss or corruption of data, business interruption or indirect costs) suffered by the Registrant as a result of any act or omission whatsoever of Root 8 Tech, its employees, agents or subcontractors.

The Root 8 Gym Software Systems Contract

PROVISION OF ROOT 8 GYM SOFTWARE SYSTEMS (the “Contract”).

The Contract governs the terms, laws and fees of Root 8 Tech (“We”) grant to (“You”) the exclusive right to use the Subdomain Name(s) (the “Subdomain Name”) in respect of the Subdomain Name System for the period indicated in the Contract, and once signed or executed by both of us, or both of us have otherwise indicated our intention to be bound by it, it will also serve as the Registration in Your favour of the Subdomain Name. You might accept to sign the Contract either for:

Yourself, in which case You will be the Registrant as that terms is used in all Root 8 Tech Policies, and hereby agree to be bound by its provisions; or on behalf of another person or entity such as Your employer. In this case that other person or entity will be the Registrant, and agree to be bound by its provisions.

If You accept this on behalf of Your employer or another entity that is to be the Registrant, You hereby represent and warrant that You have full legal authority to bind such other person or entity to the terms, and that You are acting as agent for that other person or entity for the purpose of entering into a Contract on that other person or entities behalf, and it is within Your express authority as agent to do. If You do not have such authority or You do not accept or agree with these terms, do not sign the Contract.

1. Contract Terms

1.1 Subject to Section

We hereby grant to You a Contract to use the Subdomain Name as Registered in Root 8 Tech Registry Database for the purposes directly associated with the operation of a website or associated resources and the Subdomain Name System, but the Root 8 Tech does not hereby grant You any other intellectual property rights in the Subdomain Name.

1.2 Agreement Condition

It is a condition of this Agreement and the license We grant to You under it, that You fully comply with its terms and those of the Registrant Agreement, the Warranties, and all applicable Root 8 Tech Policies.

2. Term of Agreement

This Agreement is effective until the Subdomain Name Contract Period has expired, or it is terminated by Us.

2.1 We may terminate this Agreement and the Contract

We grant to You under it without notice or liability to You in the event that You breach any term of it, any term of the Registrant Agreement, any Warranty, or any relevant Root 8 Tech Policy.

3. Exclusion of Liability and indemnity

We shall not be held liable to You, and You expressly waive any liability of Us to You whether arising directly or indirectly in contract, tort, or on any other basis for any matter arising out of the Registrant Agreement, the Warranties, any Root 8 Tech Policies, the actions or omissions of Root 8 Gym Software Systems, any Reseller, or any other third party, or Your use of the Subdomain Name.

3.1 Your Subdomain

We make no representations to You regarding the Subdomain Name or Your use of it, or the rights of any third party in it. You expressly waive any liability of that We may incur arising out of Your use of the Subdomain Name.

3.2 Your warrant

You warrant to Us that Your use of the Subdomain Name will not in any way infringe the rights of any third party and You fully indemnify Us for any liability, loss or damage We suffer as result of Your use of the Subdomain Name.

The Warranty for all Root 8 Tech Subdomains

By submitting this Application for a Subdomain service, you hereby confirm that you are Eligible to hold the Subdomain Name set out in this Application, and that all information provided in this Application is true, complete and correct, and is not misleading in any way. If any of the information is later found not to be true, or is incomplete, incorrect, or misleading in any way, or if you have submitted this Application in bad faith, the Subdomain service shall be cancelled.